How The GDPR Is Changing Document Storage

  In May 2018, the GDPR came into force. This is a regulation set down by the EU that oversees the way that companies use the data of citizens of EU. In practice, it has meant that almost every business across the UK has had to make changes to that way it stores data and documents containing personal information. Also read: GDPR In The Workplace And How To Implement It If…

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Arm your Support Managers with Surefire Sound Bites

Unfortunately for customer success organizations, information unravels as it travels. The larger they are, the harder it is to keep everyone on-message, which is why many companies spend so much time on codifying processes. They write scripts, publish decks, train on scenarios, record and replay calls, and launch computer-based training platforms, and yet 44 percent of customers still report that they get the wrong information from support managers (CSMs). How…

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July 2018 issue

From Russian ballet to Blackpool Dance Festival and beyond, our July 2018 issue is truly global. We have reports from the Arabesque Ballet Competition in Perm, features on ballet in the Soviet Union and on a collection of costumes relating to Bronislava Nijinska, not to mention the Bolshoi Ballet School of Brazil. We also hear from directors Nicolas Le Riche and Reid Anderson and find out about a Cuban Carmen,…

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Phishing, Part 2: Staying Safe

As mentioned in Phishing Part 1: On the Lookout, phishing attacks have been around for years, but today’s cybercriminals are adept at using them in an ever-increasing variety of ways to get what they want. According to the most recent FBI figures, phishing and its variants was the third most popular cybercrime type in 2017, representing nearly $30m in victim losses. The bad guys want your personal information to commit…

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Can An Heiress Be Self-Made? Paris Hilton Thinks So

Welcome to Refinery29’s weeklong exploration of women and greed in an era of enormous wealth inequality. Where does need end and greed begin? Read on. Last month, Paris Hilton found herself in a familiar position, standing in front of a crowd of goading paparazzi decked out in bejeweled sunglasses and a shiny silver mini dress. But the conversation they were having was certainly not familiar to those who may think…

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Is ‘Instant Gratification’ Really Gratifying?

We live in a world where instant (and constant) gratification seems to be the demand. We want responses to texts and emails immediately. We can watch TV without commercials, watch an entire series without delay, and press pause were we to ever be in danger of missing a minute. We can pull out our phone and go shopping the moment we realize we want or need something. In many cases,…

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The 5 worst ways to address a cover letter when you don’t know the hiring manager’s name

WOCinTech Chat/Flickr Knowing how to address a cover letter can be frustrating when that information isn’t readily available. Many times, there are steps you can take to figure out who exactly the person reading your letter will be. But in an absolute pinch, certain ways of addressing your cover letter are more off-putting than others. Some of the worst ways to address a cover letter include “Dear HR professional” and a simple “Hi!” Dear Reader,…

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Depression: Common medication side effect?

Do you take medication for acid reflux, allergies, anxiety, birth control, blood pressure, or pain? If so, depression or suicidal thoughts may be listed as a side effect, and those side effects may occur far more often than we realized. At risk of depression and suicide A recent study published in JAMA found that people who take medications with depression or suicidal thoughts listed as a side effect are, in…

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Trump calls the European Union, Russia, and China ‘foes’ of the US

Screenshot via CBS President Donald Trump named the European Union as a “foe”, along with Russia and China. When CBS News host Jeff Glor asked him to identify his “biggest foe globally right now”, Trump said the European Union, as well as Russia “in certain respects” and China “economically”. Trump’s comments double down on his criticism of NATO member countries at last week’s summit. President Donald Trump called the European…

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