What Kind of Traveler Are You?

March 28, 2019

The modern traveler has some pretty different needs from the traveler of the past. Travelers today are mobile-dependent and they expect on-demand, immediate service. Most importantly, they expect a high level of personalization both during their experience at your property and in your communications with them before and after. Things have changed for hoteliers as well. With OTAs consolidating and the sharing economy creeping in, profit margins are shrinking, making…

Read More >>

8 ways to challenge your mind

March 28, 2019

    A 17 knot north-east breeze is my kind of breeze.  Not to heavy and not too light – just perfect for dinghy racing on Sydney Harbour. When I first moved to Sydney just over 10 years ago, one of the drawcards was the opportunity to learn how to sail.  My husband grew up sailing boats.  He was enrolled in learn-to-sail holiday programs from the age of 8.  I…

Read More >>